Terms & Conditions

We offer one-year full warranty for all our wood worktops

• During this period we exchange faulty products or give you a full refund in case the product fails to meet your expectations due to factors falling within our range of responsibilities.
• The warranty covers any splitting, cupping, warping, delaminating, joint separation, or any other damage that occurs because of faulty fabrication.
• The warranty does not apply to damages occurring due to improper handling, or faulty installation of the product.
• Each wood worktop comes with a list of care and maintenance rules that must be followed. Failure to comply with these regulations voids our warranty.
• Any damage due to transportation must be claimed within 24 hours from the receipt of the goods.
• We do not cover any costs associated with dismantling and transporting the returning goods.
• Our products come with-one year full warranty only if we provide installation.

Deliveries:

• Topworktops aims to deliver goods within 5 working days from the order date depending on our stock availability
• Deliveries normally ocur between 07.00 and 20.00
• Any damage during transportation must be reported within 24 hours
• We reserve the right not to unload goods unless payment in full has been received
• Until payment in full has been received, goods remains a property of TopWorktops
• Where TopWorktops agree to deliver goods, there must be a suitable road and accessfor unloading
• All deliveries will be carried ground floor only, unless otherwise agreed
• All delivery dates and times are approximate and cannot be guaranteed
• TopWorktops shall not be liable to you for any loss you may suffer as a resultof a failure to deliver on any particular date or any particular time
• We strongly advise you not to book fitter before you receive the goods


Merchandise returning for reasons other than structural deficiency

• All the merchandise must be returned within 15 days from the date of receiving the goods.
• All boards must be returned in resalable condition.
• If goods are transported by a third party, they must be packed properly, in order to ensure protection from damage during transportation
• We do not accept items that were cut, bored, stained or otherwise processed.
• A returning fee of 10% from the merchandise value is to be applied toward the refund.